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Frequently Asked Questions

Frequently Asked Questions

Rental Terms and Fees

We are so excited to welcome you home! To quickly secure a space, you can complete our online application process. Just go to our website and click " Apply Now " in the top right corner and follow the instructions. Make sure to have all necessary documents: social security number and driver’s license number, and payment ready for the application fee and security deposit. If verification of income is needed, paystubs, tax returns, offer letters, or linking a bank account will suffice.

We offer lease terms starting from 6 months to 17 months.  6–11-month lease terms = $250. 3–5-month lease terms = $350 and Month-to-Month lease terms = $500 plus market rent. These fees are subject to change.

Water/Sewer and Electric are not included in the monthly rent. Water will be billed back to you, and you must set up electric service through APS. Additionally, a rent tax of 1.8% is applied.

Rent is due on the first of each month, if you do not pay all rent on or before the fourth day of the month, you will pay a late charge of $100. We only accept payments through the resident portal, credit card or ACH payments.  Rent is not considered accepted if the payment/ACH is rejected, does not clear, or is stopped for any reason.

Yes, a security deposit is required. The standard deposit is $200, but screening may prompt a higher deposit up to one month's rent. The deposit is refundable, provided there are no damages to the apartment beyond normal wear and tear, and all lease terms are met.

Yes, there are a few additional mandatory fees: - Application Fee: $60 per applicant. - Administration Fee: $200 per apartment. - Amenities Fee: $150 monthly, which includes internet, valet trash service, Smart Rent access, and pest control.

Approximately three months before your lease expires, we will contact you with an invitation to renew your lease. The rental rate offered may vary from your current rate based on the apartment's fair market value at that time. We will also do our best to offer various lease term options; short-term fees may apply. We hope you will choose to renew your lease agreement for another term, which you can do electronically in the Thompson Thrift Resident Portal App. If your plans will be taking you away from our community, your lease agreement requires a written 60-day advance notice. 

Policies and Rules

Yes, renters' insurance is required. You need to have liability coverage of at least $100,000, which covers potential damages to the property. We strongly recommend renters insurance to protect your personal belongings as well.

Guest are allowed to stay no longer than fourteen consecutive days. If guest stays longer than the allowed period, they will need to be added to a lease. This will involve a background check and approval.

Yes, pets are allowed! We welcome dogs and cats with a limit of two pets per household. There are no specific breed or size restrictions mentioned. There is a $250 pet fee and a $250 pet deposit due at the time of application. Additionally, pet rent is $35 monthly per pet.

Your lease agreement requires a written 60-day advance notice.

All concessions that are received are due in full to the Owner if the lease agreement is not fulfilled as required by this contract. The buy-out fee is equal to 2 month's rent. These fees are due at the time the notice to vacate is received.

Amenities and Services

24-hour clubhouse, 24-hour fitness, pool, dog park, dog spa, and bike repair garage.

Yes, guests are welcome to park in any open parking spot. There is no extra cost for guest parking.

On-site maintenance Monday – Friday 8am-4:30pm. 24/7 on-call for all maintenance emergencies.

Yes, our community offers EV charging stations. The cost for garage parking or an EV charging station is $250.

Property Details

While we do not offer any pre-furnished floorplan options, we encourage you to make your luxurious blank canvas your own. This allows you full control to release creativity and make your new home truly yours! If you need furnished options, please ask a leasing team member. We work closely with Cort furniture so you can furnish your home on your terms.  For more information, visit their website at www.cort.com and/or call 888-360-CORT.

All our available apartments come fully equipped with state-of-the-art appliances.

The Maddox boasts a delightful selection of brand-new one, two, or three-bedroom apartments in Buckeye, AZ, to fit your lifestyle. 

Through the resident portal, a resident can submit a service request, or contact the leasing office. All request a prioritize by order receive or the severity of the request. These requests should be address in 24-48 hours or based on the severity of the request.

We will grant requests for accommodations or modifications that are reasonable and necessary because of a disability, would not impose an undue financial or administrative burden on our operations, and do not fundamentally alter the nature of services or resources we provide as part of our housing program.

Neighborhood

The Maddox Luxury Apartment Homes is located within Maricopa County.

School-aged residents would attend schools within the Maricopa Unified School District 20 ranging from Elementary School-High School.

The Maddox offers the best entertainment, dining, convenience, and recreation all at your fingertips.

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